CHA Owners participating in the program or HCV Program Participants may request that CHA or its contractor conduct a complaint inspection because of an HQS fail item as identified by the Housing Quality Standards and CHA Administrative Plan, unless otherwise directed by the CHA. The party requesting the complaint inspection must be present for the inspection. A new inspection may be granted in circumstances outside of the party’s control.
The inspector will conduct the complaint inspection within 24 hours of receipt of the telephone call, fax or other CHA notification if any of the reported items are emergencies. Otherwise, the inspection will be conductedwithin 15 days. During a special inspection, the contractor will inspect only those fail items that were reported.